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To serve customers most urgent needs, while also ensuring safety of our employees, we are prioritizing all our resources to serve critical Banking requests like Blocking of Card/Net/Mobile Banking, Disputes on Transactions and Reporting Fraud.
Bank and Credit Card related: 1860 266 2666* (Operational 24*7).
Loan related call 1860 266 2666 between 9.00am to 6.00pm (Monday to Saturday excluding holidays)
Fraud or any unauthorized transaction in your Account / Credit Card: 1800 209 0000 (Operational 24*7)
If you have any queries please talk to Kotak Chat Bot, Keya or you can also find answers to most of your queries on our Help Center.
When dialing from abroad the banking and credit card numbers will not get connected and to call our 24*7 customer service from any country outside India, please use either the abroad helpline number (+91 22 6600 6022), which is chargeable*** or the below country specific toll free numbers.
NRI Customers and Kotak Multi Currency World Travel Card customers can call the following respective toll free numbers for each country:
| USA | AUSTRALIA | HONG KONG | UK | CANADA | SINGAPORE |
|---|---|---|---|---|---|
| 1855-3656767 | 001180044990000 | 00180044990000 | 0080044990000 | 18557684020 | 8001013054 |
* Local Call Rates Apply.
*** Charges are payable as per the service provider in the respective country or location.# Only during Business hours for Corporate Bank customers.
Please Note
- Personal Loans & Home Loans are offered in selected locations only
- The call centre for Personal Loan and Home Loan is operational between 9:00 AM and 6:00 PM, Monday to Saturday
Some tips when you talk to Keya, this will help her in understanding your query
- Always keep your banking details handy as you may need it for validation while you talk to Keya
- Speak as you would normally but clearly. After all, Keya is eager to help you
- Try and ensure there is no background noise so she can hear your instructions in one go
- Help her out by rephrasing your question or try to make it more specific. Use short sentences instead of paragraphs. For example, there are many banking requests called "Statement". If you want to get the bank account statement, say, "Need my bank account statement"
- In case you need to speak our customer care executive, try saying, "Want to speak to an officer"
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